The Dandy Cat
Terms and Conditions of Supply

Date last revised: 20/02/2024

These Terms and Conditions apply when you purchase any of our products or services on our website at http://www.thedandycat.co.uk

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how each of us may change or end the contract, what to do if there is a problem and any other important information.

WHO WE ARE

We are The Dandy Cat Ltd.. We are a UK registered company (number 12130153) located at 31a Chapel Street, Petersfield, GU32 3DY

You can contact us either by telephoning us at +44 (0)7855 131 080 or by writing to us at info@thedandycat.co.uk 

We may contact you either on the telephone number or at the email address that you have provided to us when booking.

For the purpose of these terms, references to ‘writing’ or ‘written’ will include email(s).

OUR CONTRACT FOR BOOKINGS

If you wish to make a booking, you can do so through our website at https://www.thedandycat.co.uk/book-online. You will receive an acknowledgement of receipt once this has been correctly submitted. Please ensure all details you provide are accurate and up-to-date. 

When booking a service you will be prompted to make full payment to us in accordance with clause 6.2 to secure your booking. We reserve the right to release your booking for re-sale if we do not receive payment.

If your booking date is available, and we are otherwise able to accept your booking, you will receive a confirmation email with a unique booking reference number to the email address you provided to us. Our contract with you is formed when this confirmation email is sent.

If we are unable to accept your order, or your payment is unsuccessful, you will be informed of this in writing, you will not be charged and no contract will be formed between us. 

We reserve the right to refuse any product or service to anyone for any reason at anytime

These terms, together with: 

any other terms and conditions referred to in these terms or contained on your booking form (unless the context provides otherwise);

any associated online application form completed, or statements made, by you during the booking process;

any statements contained on our website in relation to our products and services;

will form part of our contract with you and comprise the entire agreement between you and us.

OUR SERVICES

We offer a number of different barbering services, the full range of which is described on our website. Please specify which service you require at the time of booking.

We wish to know who attends our services (for example, for statistical and research purposes) and where minors are attending our premises (for health and safety reasons). You must provide to us your name, a contact email and telephone number at the time of booking.

Unless you have our permission in writing, you are not permitted to advertise any of our services for sale.

We will endeavour to provide services as advertised to you, but you are advised that images of our services are for illustrative purposes only and we reserve the right to make changes to your visit.

If you require any special arrangements (such as disabled access) or modifications to be made to your service, please let us know at the time of booking and we will try to accommodate them.

OUR PRODUCTS

We stock a range of products. These are subject to availability and cannot be guaranteed unless they are bought and paid for online in advance. We provide accurate stock levels in our online shop and will not sell a product that is out of stock. Please contact us for further details. We reserve the right to alter the products we have in store and online.

Some of our products are age appropriate and by agreeing to these terms and conditions you are acknowledging that you are of the right age to purchase them.

For razor blades sales we require that you are over 18.

For Alcohol sales you must be over 25.

CHANGES

If you wish to make changes to your service or the products you have ordered, please contact us as set out in clause 1 and we will let you know if the change is possible.

We reserve the right to make changes to our services to:

reflect changes in relevant laws or regulatory requirements; or

implement minor adjustments and improvements due to construction, improvement or maintenance work.

We additionally reserve the right to amend these terms at any time. You are advised to check these terms each time you purchase any of our products or services, as any changes will be binding on you. Where any changes have a material impact on your visit, we will use all reasonable endeavours to notify you as soon as reasonably practicable after the change is enforced, in writing.

PAYMENT

The price of your service is VAT inclusive and will be the price indicated on the “Book the Barber” page when you placed your order or as explained to you over the phone. Any changes to your booking, as detailed in clause 5 above may cause a change to this price and this will be quoted to you at the time of making the change. 

Your service can be secured on payment to us of the total price of the service, at which point we will hold your booking for you. This must be paid upon booking to secure your reservation. 

We accept payments either by debit or credit card in £GBP or via PayPal. We reserve the right to charge a nominal transaction fee for payment by credit cards which will be notified to you prior to payment. This may be in addition to any charges or fees that your bank or credit card supplier may charge. 

DELIVERY

All our products are sent by Royal Mail. 

 

 

CANCELLATION AND REFUNDS

You can always end your contract with us, and we understand that sometimes plans change. We will offer you a full refund if you wish to cancel provided you tell us not less 24hrs prior to the date of your booking. Any cancellation after this time will only be refunded (whether in whole or in part) at our sole discretion.

We reserve the right to suspend or cancel any part of your service or alter the agenda where we consider it necessary to do so. In such circumstances we will endeavour to provide as much notice to you as possible and you may receive an alternative date and allotted time for your booking, or to receive a refund in full (at our sole discretion).

Any deposit paid (whether or not subsequent payment of the balance of the price is made in full) is refundable only at our sole discretion.

DATA PROTECTION

We only collect information relating to your orders of products or services (billing address, shipping address, email address, telephone number, payment information):

to process your payment; and

if you agreed to this during the order process, to inform you about similar products that we provide (but you may stop receiving these at any time by contacting us).

We will not sell or redistribute your information to ANYONE.
 
ATTENDANCE

It is your responsibility to arrive at the appropriate time and location for your service with the appropriate documentation (such as any confirmation email, unique booking reference number and valid photo identification). 

Please arrive in advance of your booking start time. If you are running late please telephone us to let us know but we cannot guarantee to accommodate your original requirements in the event of late arrival. 

LIMITATION OF LIABILITY

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen (for example, if you discussed it with us at the time of booking).

We will not be liable for any:

loss of, or damage to, any personal property which may occur during your visit or on our premises (unless such damage is caused by our failure to use reasonable care and skill); or

indirect, special or consequential losses or damages incurred by you that may arise out of or in connection with your booking of, or your attendance on, our services.

Subject to clause 12, our total aggregate liability to you for any losses, costs, damages or liabilities incurred by you as a result of our actions will be limited to double the price actually paid by you for the relevant service.

Nothing in these terms will limit or exclude our liability for:

death or personal injury caused by negligence; or

fraudulent misrepresentation.

 

YOUR RESPONSIBILITY FOR LOSS OR DAMAGE

Customers are at all times responsible for those attending as part of their booking. Therefore, you will be responsible for all costs, losses and liabilities incurred by us as a result of any damage to our property caused by you, your actions or the actions or omissions of those under your supervision or control whilst on our premises.

OTHER IMPORTANT TERMS

Our contract is between you (as the purchaser) and us and no other person shall have any rights to enforce any of its terms.

We value your feedback. If you have any questions or complaints about any of our products or services, please contact us on the details set out in clause 1.2, or alternatively speak to a member of our staff.

We shall have no liability to you if we are prevented from, or delayed in, performing our obligations under these terms by events that are beyond our reasonable control.  

If a court finds part of this contract illegal or unenforceable, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Our contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and each of you and us irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with our contract or its subject matter or formation (including non-contractual disputes or claims).